As a company where service is our specialty, we view our associates as integral to our success and understand that making an upfront investment in our associates is crucial to remaining the leader in the hospitality and facility services industries. We make an effort to ensure each of our associates is given the tools to excel in their roles, has a career path on which he or she can advance, is engaged, and receives a full benefits package.
Explore our social media platforms to learn more about our company culture through information about our services, associate highlights, team updates, engagement initiatives and more.
Each of The Service Companies’ training programs ensures that our clients and their guests are receiving the best possible service from across our four business segments. Along with the dedicated service we provide each customer, our training programs serve to foster growth and new opportunities for our associates, regardless of experience level.
Our managed services segment recognizes the importance of making our associates feel prepared for their new roles, so we invest in proper training and development at all levels to improve skills and provide opportunities for advancement.
As a new member of our team, you will complete a comprehensive training program, created by nationally renowned operations professionals. A training portal, complete with access to an array of resources, position checklists, procedures and step-by-step training guides, to bridge learning gaps and ensure you are prepared for and understand the responsibilities and best practices of your new role.
We know that our associates are an essential part of each guest’s overall experience. That is why we developed our SHINE training program. The Acronym, SHINE, is based on the following principles: Smile, Humility, Integrity, Navigate, and Excellence. Each SHINE principal serves to enhance associate performance and promote positive interactions between associates and our internal and external guests.
Our Emerging Leaders Program was developed to give individuals within our team the opportunity for growth. The six-month program allows associates to learn the technical and management skills necessary to excel in their future leadership roles. Upon completion of the program, the participant will be placed in a permanent Supervisor position within the property.
When it comes to our Management Team, we’ve pulled out all of the stops. Each leader graduates from our rigorous 30-day “Boot Camp,” an intensive training program that covers all of our main service offerings, as well as the latest in management theory, planning and process flow.
Our staffing services division believes that the best-trained staff is the most prepared to serve your restaurant, business, or facility. That is why we ensure that our staff is given a variety of opportunities to enhance their level of service through training programs offered in-house and through our partners. Each training program has the ability to travel with associates, no matter where they decide to take their career in the hospitality industry.
Acrobat Academy is the in-house program designed to equip current servers with new skills and train those who are not as familiar with front-of-house processes. During the three-hour course, students will learn about server-specific language, tray passing and heavy tray carry, wine knowledge and full wine service training, table service / serving etiquette, and a variety of serving styles. Acrobat Academy is free of charge for all staffing associates and is held on an as-needed basis.
Through our partner, TiPs, we are able to offer associates the opportunity to become a certified bartender or server in the field of serving alcohol. A TiPs certification helps workers avoid serving alcohol to minors, gives customers improved service, serves as a resume builder for associates, and reduces the risk of alcohol-induced human tragedy. Classes are announced when trainers are in the area or can be scheduled upon request.
Through our partnership with eFoodHandlers, Staffing Services is able to offer Food Handeler’s Cards to our associates at a discounted rate. After signing up with a staffing manager, associates are able to take the class online and learn about basic food safety. Once the course is complete, associates receive a certification card. A Food Handler’s Card ensures that our associates understand how to prevent foodborne illness.
Our in-depth training programs have led The Service Companies’ Specialty Services and Engineering Services teams to become the industry leaders in safety and cleanliness. Through the use of the latest technology and industry expertise, your property is guaranteed to receive quality service, without risking the safety of your guests.
We pride ourselves on being the employer of choice for hourly associates.
With that comes our dedication to solving Human Resources-related challenges to engage and retain our associates. We have developed best-in-class associate engagement processes and offer each associate a full benefits package and opportunities for advancement. We’ve also created structured career growth paths for each role.
We’re continuously analyzing associate satisfaction, retention trends and engagement with the goal to continue to be the employer of choice for hourly associates. We are committed to providing a culture that fosters community, growth and excellence, as well as one that puts our associates first.
The Service Companies’ culture is unique: one that is based on employee recognition, integrity, making an impact on our customers and community, and fostering a sense of family. Celebrations, week-long events, contests and friendly competitions occur multiple times a year at each property and account. The Service Companies is a family and we want our team to have fun, support and recognize each other, and advance through our company.
Every day, our associates make an impact on our customers’ guests, whether it be a Guest Room Attendant leaving a guest extra tissues if they’re sick or a concessionaire serving food to spectators at a championship sporting event. Associates who go above and beyond are recognized through our SHINE on You program, which reinforces our SHINE concept (Smile, Humility, Integrity, Navigate, Excellence). Through partnerships with non-profit organizations like Clean The World, our associates are able to make an impact on the environment and in the community.
Every day our employees work to provide our customers and their guests a high level of service. To show our appreciation for their dedication and hard work, we provide a complete benefits program to each employee. Our Employee Benefits program includes an array of benefits including:
All benefits are based on eligibility rules for each benefit and the rules of each benefit program.